Privacy Policy
How we handle customer information
This policy explains how we collect and use information for flower orders, delivery details, custom arrangements, and event inquiries on this website.
What we collect
Information you share with us
- Contact details such as your name, email address, and phone number.
- Order and inquiry details, including custom bouquet requests, event dates, delivery instructions, and preferred flowers.
- Messages you send through contact or quote forms.
- Basic website usage data, such as pages viewed, device information, and referral data if analytics tools are enabled.
How we use it
- Respond to inquiries and provide quotes for bouquets, arrangements, delivery, pickup, weddings, and events.
- Process and confirm orders, coordinate substitutions when seasonal flowers are unavailable, and communicate about timing or delivery changes.
- Send order updates, follow-up messages, and customer service communications.
- Improve the website, forms, and customer experience.
Sharing
When we share information
- Service providers that help us run the website, store data, send email, or process payments.
- Delivery partners or staff who need order details to complete a delivery or pickup.
- Professional advisors or authorities if required by law or to protect our rights and business.
Cookies and analytics
Basic site measurements
We may use cookies or similar tools to help the website work properly, remember preferences, and understand how visitors use the site. If analytics are enabled, they help us improve pages, forms, and customer flow.
Retention and security
Keeping records only as needed
We keep inquiry and order information for as long as needed to complete the order, support customer service, comply with legal obligations, and maintain our business records. We use reasonable safeguards to protect information, but no online system is completely secure.
Your choices
Questions or updates
- Request access to the personal information we have about you.
- Ask us to update or correct information that is inaccurate.
- Request that we stop sending marketing messages where applicable.
- Contact us if you have questions about how we handled your inquiry or order data.
If you have a privacy question or want to update information tied to an order or event inquiry, contact us using the business contact details published on the website.
Effective date
Last updated May 18, 2026
This page is designed for a florist or flower shop website and can be edited later if the business changes how it collects or uses customer information.