Terms of Service
The rules for browsing and placing orders
These terms are written for a flower shop or florist website and cover inquiries, custom work, delivery, pickup, event orders, and website use.
Policy
Orders and availability
By placing an order or sending an inquiry, you agree to the information shown on the website, including pricing, timing, and availability. Fresh flowers are seasonal, and certain blooms may not be available at all times. When necessary, we may substitute flowers or packaging with items of equal or greater value while keeping the overall style and color palette consistent.
Policy
Custom arrangements and event work
Custom bouquets, wedding flowers, and event installations may require extra consultation, deposits, or final approval before production begins. Final designs may vary from inspiration images because each arrangement is made with fresh product and seasonal availability in mind. Changes after approval may affect pricing and timing.
Policy
Delivery and pickup
Delivery windows, pickup times, and service areas are provided as accurately as possible, but exact timing can be affected by weather, traffic, product availability, or special event schedules. It is the customer's responsibility to provide correct delivery details and a reachable phone number. Additional fees may apply for special delivery requests or same-day handling.
Policy
Cancellations and refunds
Because flowers are perishable and many orders are custom-made, cancellations and refunds may be limited once preparation has started or flowers have been purchased. Event and wedding orders often have separate deposit and cancellation terms. If there is a delivery issue or an order concern, please contact us as soon as possible so we can review the situation.
Policy
Website use
You may use the site to browse products, submit inquiries, and place orders for legitimate personal or business use. Please do not attempt to interfere with the site, submit false information, or misuse the forms or content. Images, copy, and branding on the site belong to the business or its licensors and may not be reused without permission.
Policy
Limitations of liability
To the fullest extent allowed by law, the florist is not responsible for indirect or incidental losses arising from site use, missed delivery windows caused by incorrect information, or variations in natural products. Our liability for any order issue is limited to the amount paid for the applicable product or service, unless the law requires otherwise.
Payment and deposits
Deposits may apply
Some orders, especially weddings and larger events, may require a deposit or advance payment to reserve design time, product, and delivery space. Any remaining balance must be paid according to the terms provided at the time of booking or invoicing.
Questions and updates
Need to change an order?
If you need to change delivery details, timing, recipient information, or event specs, contact us as soon as possible. We will do our best to help, but changes may not be possible once the order has been prepared or dispatched.
Effective date
Last updated May 18, 2026
These terms can be revised if the flower shop changes its ordering process, delivery policy, cancellation rules, or event service terms.